Order cancellation policy

1. Order Cancellation Conditions

The order can be cancelled within 48 hours of its validation, provided it has not yet been shipped. In this case, you can directly contact our customer service to proceed with the cancellation. If the order has already been shipped or if more than 48 hours have passed since its confirmation, cancellation is no longer possible.

2. Cancellation Procedure

To request a cancellation, please contact our customer service by email or phone, providing your order number, proof of payment and, if necessary, other information allowing the transaction to be identified.
Our team will process your request upon receipt. If the cancellation is accepted, we will inform you of the outcome and proceed with the refund within the specified deadlines.

3. Refund Procedure

After confirmation of the return, we will process the refund within 1 to 5 working days. The refund will be made via the same payment method used during the order (e.g. Visa, MasterCard, etc.). We are committed to finalizing the process as quickly as possible after validation.

4. Contact

For any questions regarding order cancellation, you can contact our customer service via the following means:

Nom du magasin: Alu Liberation

Tél: +33 04 91 48 25 08

E-mail: info@aluliberation.com

Adresse: 22 boulevard Libération, 13004 Marsiglia, Francia

Horaires d’ouverture : du lundi au vendredi, de 9h00 à 18h00 (heure d’Europe centrale, CET)